Shipping & Returns
We ship orders fast - often same day. Your satisfaction is our hapiness🧡
It's our hassle-free way of showing that we stand behind Cay Skin and want you to 🧡 our products.
If you aren’t satisfied, we’ll happily send you alternate product to try at our expense, or accept your return and issue a refund within 45 days of your order date. (Excludes gift cards)
Orders placed before 2PM ET on business days ship same day. Otherwise your order will ship the next business day.
Ground Shipping takes between 2-5 business days and Express takes 1-2 business days.
We ship anywhere within in the United States and Canada, excluding Yukon and NWT.
Please note our Isle Body Oil (and any bundle that features it) cannot ship to Canada at this time.
Ground: Orders over $40 ship free.
Orders below $40: $5.95
2-Day Expedited: $24.50
DHL International: $9.50
In the unlikely event you're not happy with a Cay Skin product, we will gladly exchange for a product of equal or lesser value. Otherwise, you may return to us within 30 days for a refund. Only products purchased from cayskin.com are eligible for return & any shipping fee is not refunded.
Please initiate a return by visiting cayskin.returnly.com.
As part of the USMCA, Canada's duty threshold was raised to $150 CAD (approx $110 USD). This means that if your Cay Skin order is under $150 CAD it should not be subject to Customs or Duties fees. Note that Canadian federal or provincial taxes may still be applied to your order. If any customs, duty or taxation fees are incurred upon import, the customer is responsible for making these payments at the time of delivery.
No! We're pleased to announced that Cay Skin is a Certified Carbon Neutral® company through Climate Impact Partners (Certificate Number: CN20220210314).
Carbon neutrality is achieved by calculating our carbon footprint and reducing it to zero through efficiency measures, renewable energy and external emissions reductions projects.
We believe you can be good to your skin while being kind to the planet.
That’s why Cay Skin is committed to creating a new standard of suncare that has a positive impact.
Yes! All products at Cay Skin products are 100% cruelty-free.
Yes! Cay Skin products contain no animal products of any kind.
Yes! All of our SPF products provide broad spectrum protection, meaning they contain ingredients that help block both UVA and UVB rays.
While there is no official definition of Reef Safe, we formulate our SPF products to be compliant with Hawaii's ban on coral-harming chemicals.
We do not formulate with octinoxate or oxybenzone actives due to to the negative effect they have on the environment.
Cay Skin face formulas are non-comedogenic and safe for acne-prone and oily skin types!
Cay Skin products are thoroughly tested (though never on animals) and safe for sensitive skin. However, you may wish to patch test in a small area first.
Cay Skin products are clean and non-toxic, but you should always consult with your doctor before trying new products.
Some of our products are fragrance free, while others are synthetic fragrance free. These contain an essential oil blend to deliever our trademark (and delicious) brown sugar & vanilla scent.
Yes, we're proud to report that all Cay Skin products are silicone-free!
All of of our products are gluten free, however they may be produced in facilities that use gluten. If you're concerned, please be sure to patch test in a small area before applying.
Yes. Our Isle Lip Balm is water resistant for 40 minutes. Please reapply our other products after bathing.
Each product's expiration can be found on the bottom of the bottle.
While our our products are not certified organic, we do use organic ingredients wherever possible. We use non-toxic ingredients, and are proud to be rated Clean@Sephora.
We produce all Cay Skin products in highly vetted, well-respected labs in the US. Our raw materials may be sourced from other locations.
Our cartons are 100% FSC certified and can be recyled as apaper.
Our Mica is sustainably sourced from ethical, child-labor free US mines.
Hi there! Please reach out to us at firstname.lastname@example.org. We'd love to chat!