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Shipping and Returns

RETURNS

If a product purchase from cayskin.com doesn't meet your expectations, contact us at hello@cayskin.com. We’ll happily send you an alternate product to try at our expense, or accept your return and issue a refund within 45 days of your order date. (Excludes gift cards)

You can alternately initiate the return by visiting https://cayskin.returnly.com.

 

SHIPPING

We process and ship out orders Monday through Friday, excluding holidays. Orders with standard shipping will usually be fulfilled and shipped the same day when placed before 2PM ET (Monday through Friday, not including holidays). Orders placed after 2PM ET will ship next business day.

We currently ship primarily through UPS (USA) and DHL (Canada).

Shipping time depends on the service that is selected during checkout. Ground Shipping can take anywhere between 1-5 business days and Express can take anywhere between 1-3 business days.

Canadian residents please allow 5-8 business days depending on your location.

  

EXCHANGES

Received the wrong product? Initiate an exchange by visiting https://cayskin.returnly.com and we will take care of you. Exchange requests must be made within 30 days of receipt. Only products purchased from Cayskin.com are eligible for exchange. 

 

For more information please visit our Customer FAQ page. Thank you!