Shipping & Returns
We ship orders quickly - often same day. Your satisfaction is our happiness🧡
It's our hassle-free way of showing that we stand behind Cay Skin and want you to 🧡 our products.
If you aren’t satisfied, we’ll happily send you alternate product to try at our expense, or accept your return and issue a refund within 30 days of your order date. (Excludes gift cards and all international orders)
Orders placed before 2PM ET on business days ship same day. Otherwise your order will ship the next business day.
Ground Shipping takes between 2-5 business days and Expeditied takes 1-2 business days.
International orders require additional time for processing and customs clearance. Please allow 7 - 14 business days.
We ship to the United States, Canada, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Cayman Islands, Dominica, Dominican Republic, Grenada, Jamaica, Martinique, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Turks & Caicos, Trinidad & Tobago.
Please note our Isle Nourishing Body Mist (and any bundles that include it) only ships to the USA, excluding AK and HI.
Our Isle Body Oil and Tinted Lip Balms (and any bundles that includes these) cannot ship to Canada at this time.
Ground: over $39 - FREE
Ground: Less then $39 - $5.95
2-Day Expedited: $19.95
$8.95 (provincial tax and duties may also be added)
$12.95 (tax and duties may also be added)
Orders use either USPS Ground Advantage or DHL SmartMail - whichever option will be fastest to your address.
Orders are shipped using UPS 2-Day.
Once imported, orders are usually shipped via Canada Post. In some cases DHL will be used.
This shipping method varies based on the fastest and most viable method to your address.
For all locations, a tracking number will be provided via email or SMS for you to track and view your shipment's progress.
In the unlikely event you're not happy with a Cay Skin product, we will gladly exchange for a product of equal or lesser value. Otherwise, you may return to us within 30 days for a refund. Only products purchased from cayskin.com are eligible for return, and any shipping fee is not refunded.
International orders are not eligible for return.
Please initiate a return by visiting contacting us.
Everyone who decides to receive mobile messages from us receives a 20% off promo code just for signing up. (you can do so here)
As part of the USMCA, Canada's duty threshold is $150 CAD (approx $110 USD). This means that if your order is under $150 CAD it should not be subject to Customs or Duties fees. Canadian federal or provincial taxes may still be applied to your order.
Any customs, duty or taxation fees will be displayed and INCLUDED in checkout.
For most destinations, customs duty or taxation fees will be displayed at checkout and INCLUDED when you place your order.
For the following locations any taxes + Customs fees will be due at the time of delivery: Grenada, St Kitts & Nevis, St Lucia, St Martin, St Vicent & Grenadines, and Turks & Caicos.
We're pleased to announced that Cay Skin is a Certified Carbon Neutral® company through Climate Impact Partners (Certificate Number: CN20220210314).
Carbon neutrality is achieved by calculating our carbon footprint and reducing it to zero through efficiency measures, renewable energy and external emissions reductions projects.
We believe you can be good to your skin while being kind to the planet.
That’s why Cay Skin is committed to creating a new standard of suncare that has a positive impact.
Yes! All products at Cay Skin products are 100% cruelty-free.
Yes! Cay Skin products contain no animal products of any kind.
All Isle products contain SPF while the Deepwater Dew products do not.
The Deepwater Dew Collection has been developed to nourish and replenish the moisture in your skin, and can be used anytime for hydration + glow.
All Isle products contain SPF while the Deepwater Dew products do not. The Deepwater Dew Collection has been developed to nourish and replenish the moisture in your skin post-sun exposure, though can be used anytime for hydration + glow.
We currently offer two product lines: Our Isle Family and our Deepwater Collection. The Isle products, which are dark brown, all contain SPF. The Deepwater products, which are beige, do not contain SPF. These products have been developed as skincare and for post-sun exposure.
Yes! All of our SPF products provide broad spectrum protection, meaning they contain ingredients that help block both UVA and UVB rays.
Cay Skin products are clean and non-toxic, but you should always consult with your doctor before trying new products.
While there is no official definition of Reef Safe, we formulate our SPF products to be compliant with Hawaii's ban on coral-harming chemicals.
We do not formulate with octinoxate or oxybenzone actives due to to the negative effect they have on the environment.
Cay Skin face formulas are non-comedogenic and safe for acne-prone and oily skin types!
Cay Skin products are thoroughly tested (though never on animals) and safe for sensitive skin. However, you may wish to patch test in a small area first.
Some of our products are fragrance free, while others are synthetic fragrance free. These contain an essential oil blend to deliever our trademark (and delicious) brown sugar & vanilla scent.
Yes, we're proud to report that all Cay Skin products are silicone-free!
All of of our products are gluten free, however they may be produced in facilities that use gluten. If you're concerned, please be sure to patch test in a small area before applying.
Yes. Our Isle Lip Balm is water resistant for 40 minutes. Please reapply our other products after bathing.
Each product's expiration can be found on the bottom of the bottle.
Our containers are made with 30% recycled plastic, and all bottles can be recycled curbside. Our cartons are 100% FSC certified and can be recycled as paper.
For hard-to-recycle items like our tubes or caps, we've partnered with PACT Collective. You can drop these items in a local PACT Collection bin, or use their mail-back program to recycle. Visit our PACT program page for details.
While our our products are not certified organic, we do use organic ingredients wherever possible. We use non-toxic ingredients, and are proud to be rated Clean@Sephora.
Our Mica is 100% sustainably sourced from ethical, child-labor free US mines.
We produce all Cay Skin products in highly vetted, well-respected labs in the US. Some of our raw materials may be sourced from other locations.